support@mossandtoad.com
Printing problems, product codes, download links, file access, licensing questions, and privacy or deletion requests all arrive in the same inbox and are read by the studio.
Send a note
The workshop is listening
One address reaches us: support@mossandtoad.com.
What to include
The product name, and — for a printing question — your printer, your paper, and what the sheet did. Please never send passwords, login codes, or payment details.
What we cannot do from here
We cannot see, change, cancel, or refund an Etsy order. Etsy holds the sale and its policies govern it; write to us and we will tell you where to go.